1. INTRODUCTION:
This Accessibility Policy (“Policy”) sets out Hashtag Ltd’s (“we”, “us”, “our”, “the Company”) commitment to ensuring that our services, websites and platforms are accessible to all users, regardless of their abilities or needs. We ensure that our accessibility standards are in line with global best practice.
2. Scope:
The objective of this Policy is:
- Promote inclusivity in the use of our digital services.
- Ensure that people with disabilities can access and use our platforms without barriers.
- Comply with international accessibility regulations and standards.
3. Scope of Application:
This Policy applies to:
- All websites, platforms and digital services operated by Hashtag Ltd.
- All content, including text, images, videos and documents.
- All technologies used to provide services to customers.
4. Accessibility Principles:
4.1 Compliance with Standards
We ensure compliance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as a minimum.
4.2 Inclusive Design
We take an inclusive design approach to develop platforms and services that are usable by all users.
4.3 Usability
Our websites and platforms are designed to be easy to navigate, with clear and simple content.
5. Accessibility Measures:
5.1 Tests and Evaluations
We perform regular testing to ensure compliance with accessibility standards.
We collaborate with accessibility experts and involve people with disabilities in the evaluation processes.
5.2 Training
All employees and vendors receive training on the importance of accessibility and best practices.
5.3 User Feedback
We encourage users to provide feedback on their experience accessing our platforms.
Accessibility issue reports are given priority and handled promptly.
6. Responsibility:
Our IT department is responsible for implementing technical accessibility measures.
The Compliance department monitors regulatory compliance.
Management oversees the adoption of inclusive practices throughout the organization.
7. Review and Updates:
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This Policy is reviewed periodically to reflect changes in international regulations or standards.
Any updates will be communicated to employees, suppliers and customers.
8. Reporting Accessibility Issues:
8.1 Reporting Methods
Users can report accessibility issues by sending an email to: support@hashtagwallets.com
8.2 Troubleshooting
All reports will be reviewed within 10 business days.
Updates on corrective actions will be communicated to affected users.
9. Contacts:
For further information or reports regarding accessibility:
- Customer Support : support@hashtagwallets.com
- Compliance : compliants@hashtag.com
10. Policy Changes:
This Accessibility Policy will be updated periodically to reflect technological advances and best practices.
Substantial changes will be communicated to stakeholders through our official website.