1. INTRODUCTION:
These Terms and Conditions (“Terms”) govern access to and use of the services provided by Hashtag Ltd (“we,” “our,” or “the Company”), a company registered in England and Wales with registration number [insert number] and registered office at [insert address]. By using our services, you agree to fully comply with these Terms.
2. DEFINITIONS:
Services: The services provided by Hashtag Ltd, including money transfers, currency exchange, and related functionalities.
Platform: Our website, mobile application, and any other medium through which we offer the Services.
Transaction: Any operation carried out through our Platform.
Account: The personal account created by users on our Platform.
3. ACCEPTANCE OF TERMS:
3.1. Conditions of Use
By using our Platform, you confirm that you:
• Are at least 18 years old;
• Have full legal capacity to enter into binding contracts;
• Will use the Services only for lawful purposes;
• Provide accurate, up-to-date, and complete information during registration and use
4. OUR SERVICES:
Hashtag Ltd offers a range of services, including:
• International money transfers;
• Currency exchange and multi-currency management;
• Related functionalities to facilitate your financial operations.
4.1. Regulation
Hashtag Ltd operates in collaboration with partners regulated and authorized by the FCA, ensuring full regulatory compliance and transaction security.
5. ACCOUNT AND SECURITY:
5.1. Registration and Management
Users must create a personal account by providing accurate information and keeping it secure. Sharing credentials with third parties is prohibited.
5.2. Identity Verification
In compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations, we reserve the right to request additional documents to verify your identity.
6. TRANSACTIONS:
6.1. Execution Methods
Transaction processing times are indicative and not guaranteed.
Exchange rates are updated in real-time and communicated prior to confirmation.
Any applicable fees will be explicitly specified.
6.2. Operational Limits
Operational transaction limits are determined based on the directives and requirements of our regulated partners, ensuring compliance. We reserve the right to apply transaction limits in accordance with regulations or to ensure security.
7. FEES AND CHARGES:
7.1. Fee Structure
Each transaction may include fees and spreads on the exchange rate. Additional costs may apply depending on the requested service.
7.2. Fee Modifications
We reserve the right to modify fees, with a minimum notice period of 30 days communicated via email or published on our website.
8. LIMITATION OF LIABILITY:
Any errors or disputes regarding regulated services will be handled in collaboration with our regulated partners, who maintain operational licenses. All relevant issues will be addressed in accordance with the partners’ regulatory obligations.
We provide our Services with care and competence but do not guarantee error-free or uninterrupted operation.
Our liability is limited to the transaction value in the case of legitimate claims.
We are not responsible for indirect or consequential losses, unless otherwise required by law.
9. INTELLECTUAL PROPERTY:
The Platform and technologies used may include components provided by our regulated partners. All use is subject to the terms of the applicable license.
All rights related to the Platform, content, and software are the exclusive property of Hashtag Ltd. Users are granted a limited license for personal use of our Services. Unauthorized reproduction is prohibited.
10. SUSPENSION AND TERMINATION:
10.1. Our Right to Act
We reserve the right to suspend or close an account in case of: • Suspected fraudulent activity; • Violation of these Terms; • Requests from competent authorities.
10.2. Effects of Termination:
Account closure entails completing ongoing transactions and retaining data as required by law.
11. CHANGES TO TERMS:
We reserve the right to update these Terms. Any substantial changes will be communicated via email with a minimum notice period of 30 days. Continuing to use the Services after this period implies acceptance of the new terms.
12. GOVERNING LAW AND DISPUTE RESOLUTION:
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of London, unless otherwise provided for consumer protection.
13. COMPLAINTS:
If you have complaints, contact us via email at complaints@hashtag.com . We will strive to respond within 15 business days. If dissatisfied, you may refer to the Financial Ombudsman Service.
14. ONTACT INFORMATION:
Hashtag Ltd [Insert complete address] Email: support@hashtagwallets.com Phone: [Insert number]
15. SEVERABILITY:
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain fully valid and effective.